Business Case
Freebee is an electric transportation service in Miami, Florida, USA. Like any other fleet management service, Freebee receives a wealth amount of client, user, traffic and product data through their app. A substantial geographic coverage of Freebee in Miami leads to a vast set of data being collected, but lacked a robust solution to assess the performance of their service. The client was also facing challenges with scalability, agile visualizations and capability to handle variety of data sets.
Solution
Our solution was to develop a comprehensive dashboard for fleet management with the use of data acquired through the Freebee app. The dashboard delivered powerful insight and in-depth analysis of the driver rating, passenger rating, user demography and customer feedback structured in the form of graphical and tabular representation. Freebee uses this dashboard to get a visual and useful business insight which aids them in making informed decision in its course of action. The dashboard enables Executives to identify opportunities so that they can optimize their resources. Additionally, these can be used by operational staff to deliver superior customer service using real-time information.